Living in Seattle, the summer months can be unpredictable. Some years, you barely notice the heat, but this year was different. By early September, the temperature had climbed to an unusually high 85 degrees. It may not sound extreme to some, but for those of us used to the mild Pacific Northwest climate, it felt like we were in the middle of a heatwave. It didn’t help that our aging air conditioning unit had been on its last leg for quite some time.

For weeks we'd been holding our breath every time we turned it on. We knew the end was near, but kept hoping it would last just a little longer. Unfortunately, during one of the hottest days of the season, it gave out completely. The house quickly began heating up and became unbearable. Knowing we couldn’t go without AC, especially with more warm days ahead, we reached out to All Points Heating & Fireplace. This wasn’t our first time working with them, so we knew we could expect great service. However, given the urgency of the situation, we weren’t sure how quickly they could help. After all, we weren’t the only ones dealing with the unexpected summer heat.

From the moment we contacted them, they were quick, professional, and empathetic to our situation. Within just a few hours of our call, a technician was at our door, ready to assess the situation. They didn’t just come in with the mindset of selling us a new unit right away. Instead, they walked us through the condition of our old AC, explaining why it had failed and what options were available.

We really appreciated how transparent and patient they were during this process. They didn’t push for the most expensive option or try to sell us something we didn’t need. Instead, they presented several choices, ranging from a more budget-friendly unit to a top-of-the-line model, all with clear explanations of the pros and cons of each. This allowed us to make an informed decision that best suited our needs and budget.

Once we chose the unit that worked for us, the process of scheduling the installation was surprisingly smooth. We half-expected to wait several days, or even a week, given how busy contractors can get during the summer. But to our relief, they managed to fit us into their schedule quickly. On the day of installation, the team showed up right on time. They were respectful of our home, making sure to protect our floors and clean up after themselves. Watching them work, it was clear they were professionals who took pride in what they did. The installation process was seamless. They worked efficiently and communicated with us every step of the way to make sure we were comfortable with the progress.

What impressed us most was their attention to detail. After the installation, they took the time to walk us through the features of the new system. They made sure we knew how to operate it, explained the maintenance schedule, and answered all our questions without rushing us. By the time they left, we felt confident and relieved, knowing we had made the right decision.

We’ve been using All Points Heating & Fireplace for years for all our heating, AC, and fireplace needs, and they always do a fantastic job! One of the things we love most about them is their honesty. They lead with integrity, and their promptness and attention to detail consistently set them apart.

Now, with our new AC system, our home will continue to be comfortable year-round. Looking back, we’re grateful we chose to work with All Points Heating & Fireplace. They made what could have been a stressful and frustrating experience into a smooth and pleasant one. If you ever find yourself in need of HVAC services, I can’t recommend them enough. You’ll be in good hands, just like we were.